Job Description

Role Business Analyst with Salesforce experience

Location Pittsburgh, PA (Onsite)

Fulltime

Job Description

Must Have Technical/Functional Skills

• 3+ years of experience as a Business Systems Analyst, Business Analyst, or similar role.
• 2+ years of hands-on experience working with Salesforce Sales Cloud, Service Cloud, or related Salesforce products.
• Strong understanding of business process analysis, requirements gathering, and documentation techniques.
• Experience creating user stories, process maps, functional specifications, and test cases.
• Knowledge of Salesforce platform capabilities, data models, security, reporting, and automation tools.
• Experience working in Agile and Scrum environments. Excellent communication, presentation, and stakeholder management skills.
• Strong analytical and problem-solving abilities. Preferred Qualifications Salesforce Administrator Certification.
• Salesforce Business Analyst Certification.
• Experience with Salesforce Lightning Experience. Knowledge of Salesforce integrations, APIs, and third-party applications.
• Experience with Jira, Azure DevOps, or other project management tools.
• Familiarity with CRM implementations and data migration projects. Experience supporting Sales, Service, Marketing, or Customer Success organizations.

Roles & Responsibilities

• Business Systems Analyst with strong Salesforce experience to bridge the gap between business stakeholders and technical teams.
• Responsible for gathering and analysing business requirements, identifying process improvements, and delivering scalable Salesforce solutions that support organizational goals.
• Blend of business analysis expertise, Salesforce platform knowledge, and experience working in Agile environments.
• Collaborate with business stakeholders to gather, document, and validate business requirements.
• Analyse current business processes and identify opportunities for optimization and automation.
• Translate business needs into functional specifications, user stories, process flows, and solution designs.
• Partner with Salesforce Administrators, Developers, Architects, and cross-functional teams to implement Salesforce solutions.
• Configure and support Salesforce functionality, including workflows, reports, dashboards, custom objects, validation rules, and automation tools.
• Facilitate requirements workshops, stakeholder meetings, and solution reviews.
• Conduct gap analyses and recommend technology solutions aligned with business objectives.
• Support system testing efforts, including User Acceptance Testing (UAT), test planning, and defect resolution.
• Monitor system performance and recommend enhancements to improve user experience and operational efficiency.
• Develop training materials and provide end-user support and documentation.
• Ensure compliance with data governance, security, and best practices within the Salesforce platform

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