Job Description
Are you a healthcare customer service expert looking for a supportive, engaging team environment? We are seeking high-energy Member Outreach Representatives to join our close-knit, collaborative healthcare team! In this fully remote role, you will make a direct, positive impact on members' lives by making outbound calls to complete Health Needs Assessments and providing top-tier patient support.
Working from the comfort of your own home, you will enjoy a vibrant culture that prioritizes your development, job satisfaction, and long-term career growth. Save time and money by cutting out the daily commute while maintaining a consistent Monday through Friday daytime schedule. If you thrive in a high-volume call environment, possess a strong background in managed care or Medicaid, and love helping others navigate their healthcare journey, this is the perfect opportunity to advance your career with a supportive organization.
salary: $21.99 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Position Summary: Conduct high-volume outbound and inbound calls to healthcare members to complete Health Needs Assessments, support care management activities, and ensure continuity of care.
Key Responsibilities: - Complete 50–70 outbound calls daily to members to conduct Health Needs Assessments.
- Receive incoming calls from members to address inquiries and process assessments.
- Accurately document member interactions and survey details in tracking systems.
- Collaborate with care management teams to support member satisfaction and health outcomes.
Requirements: - High School Diploma or GED required (Bachelor's degree preferred).
- 2–3 years of managed care, Medicare/Medicaid, or healthcare insurance experience.
- Proven experience in a high-volume phone customer service or call center environment.
- Proficiency in MS Office (Excel, Word, Outlook) and multi-screen computer navigation.
- Note: Prior experience strictly in a doctor's front office without insurance/managed care experience does not qualify.
Skills
- Vendor Management
- Microsoft Office
- Google for Business Suite
- Decision Making
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Tags
Hourly pay, Permanent employment, Temporary work, Work experience placement, Monday to Friday, Shift work