Job Description
HOST JOB SUMMARY
The Host position is responsible for providing organizational and operational support to the management staff for the efficient operations of the Restaurant. These duties include (1) overseeing Open Table reservations, (2) seating the dining room in an efficient manner, (3) training new employees hired as hosts, (4) answering all incoming phone calls and checking voicemails, (5) handling inquiries for private events, and (6) keeping the host and bathroom areas clean, organized, and well-stocked at all times.
HOST ESSENTIAL DUTIES & RESPONSIBILITIES
- Maintain a positive, high, well-balanced energy level throughout the entire shift
- Have strong interpersonal communication skills in order to greet guests, answer guest questions and address guest concerns in a warm, professional, and accommodating manner
- Display understanding of manuals and successfully complete all training tests
- Exhibit consistently dependable, reliable, punctual, and trustworthy conduct
- Provide exemplary guest service on a consistent basis
- Daily review of Open Table reservations, special events and private parties and create a game plan for the day
- Politely welcome guests by greeting them and ensure they are seated in a timely manner
- Maintain host and bathroom areas by keeping them clean, organized, and well-stocked at all times
- Respond to all inquiries about private parties
- Record guest notes in Open Table
- Assist the management team with guest relations for day-to-day operationS
HOST SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY
- Knowledge of Teamwork and Toast POS system
- Ability to read, write and speak the English language to interact with guests, the public, and coworkers
- Proficient verbal communication skills
- Ability to work under pressure and professionally deal with stressful situations during busy periods in a loud, busy, and crowded environment
- Strong interpersonal skills to provide overall guest satisfaction
- Superior attention to detail
- Excellent organizational skills
- Experience with Open Table
- Ability to multitask
- Ability to interact professionally at all times with guests, management team and coworkers
- Must have knowledge of all required legal documents, i.e., A.B.C., Health Department, Police, City, Etc.
QUALIFICATION STANDARDS
Education
High School Diploma or GED equivalent optional
Experience
Minimum of one years’ experience in a fast-paced restaurant/bar preferred
Age
Must be at least 16 years old to meet minimum age requirement of the State of Tennessee to work evening hours. Employees younger than 18 are not allowed to serve alcohol and can only work three hours per day and until 10 PM on school nights, which are generally Sunday through Thursday. Employees under the age of 18 are not allowed behind the bar.
Licenses or Certificates
ServSafe Certification
ABC Server Permit preferred
CPR certification and/or First Aid training preferred
GROOMING
All employees must wear the proper uniform and maintain a neat, clean, and well-groomed appearance in accordance with the Company’s grooming standards.
PHYSICAL REQUIREMENTS/WORKING ENVIRONMENT
- Must be able to work in an environment with constantly elevated temperatures
- Must be able to work and move quickly in a tight-space environment in a safe manner without disrupting other employees
- Must be able to lift at least 25 lbs.
OTHER
Applicants with additional language skills preferred
COMPENSATION: $12.00 - $15.00 PER HOUR PLUS TIPS
Job Tags
Hourly pay, Part time, Shift work, Night shift, Afternoon shift