Job Description

Assistant Manager - Ritual Valencia

OVERVIEW

The Ritual Coffee Assistant Manager is the supportive and organized linchpin that ensures our cafe is always running smoothly and our baristas feel supported. We are looking for that special someone who is passionate about helping us scale our business to the next level through improved strategies systems and cultural development.

This person is a self-defined professional growth seeker - asking for constructive feedback and applying it; a natural at providing direct helpful and inspiring guidance to all.

As our Assistant Manager you do not need to know our exact systems before you start but you need to be committed to the growth and success of your coworkers and the cafe team able to jump in and develop solutions where needed. People who are not emotionally intelligent not problem solvers nor not open to feedback - need not apply. You are meant for this role if you are a model barista and a self-starter with a strong interest in - and appreciation for - coffee and people.

Ultimately we are looking for someone who has a talent for cafe operations coffee supporting coworkers and who is wholeheartedly enthusiastic about growing with our business. If this is you we cant wait to meet you!

ABOUT US: RITUAL IS CHANGING THE WAY PEOPLE KNOW COFFEE.

In 2005 when corporate coffee dominated American culture Ritual unknowingly started a fun and exciting revolution that would ultimately help launch the new coffee movement.

We buy 90% of our beans from producer partners that we have relationships with setting the highest standard in the industry. This makes sure we get our hands on the best beans in the world but more importantly makes sure our farmers maintain the quality of life they deserve.

Now a bona fide San Francisco original weve also earned our iconic status as one of the best coffee roasting companies in the world. The mission of Ritual Coffee is simple: to make people happy by giving them the best coffee experience theyve ever had. Ritual roasts in SoMa and has cafes in San Francisco and Napa.

DIVERSITY AT RITUAL: COFFEE IS FOR EVERYONE

We are passionate about creating safe welcoming and inclusive spaces on both sides of the counter and behind the scenes at Ritual. We best achieve our mission (making people happy by giving them the best coffee experience theyve ever had) when our staff reflects the broad diversity of people who love coffee. Our commitment to inclusion across race gender identity gender expression ethnicity age religion sexual orientation physical ability experience and perspective is part of what makes Ritual the innovative place that it is.

RESPONSIBILITIES

Work alongside Cafe Manager to lead a team of approximately 10-15 retail employees including Shift Leads a Coffee Educator and Baristas

• Oversee implement and participate in our formal culture management structure and processes which emphasize individual supervision and support.

• Cultivate a supportive and inclusive work environment for all employees and foster employee satisfaction and retention.

• Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth the growth in others and the growth of the company.

• Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed.

• Conduct bi-weekly check-ins with supervisees cultivating an on-going mentorship and productive feedback loop.

• Ensure information is communicated effectively throughout the cafe and across departments.

• Be a great leader in the cafe and an ambassador for Ritual in the community.

• Conduct timely formal reviews with constructive feedback both positive and negative that provide tools for baristas to grow during their time at Ritual.

Retail café customers are consistently served delicious coffee to our quality and service standards.

• Demonstrate Rituals standards for customer service ensure that all cafe employees are supported to provide that.

• Work with the Head of Training and Coffee Educator to ensure that standards are upheld in cafes and that the caliber of training is sufficient for the cafe to excel.

• Develop café staff to be knowledgeable and provide great customer service.

• Demonstrate model barista behavior adhering to all Ritual standards exemplifies excellent customer service and addresses customer service issues when they arise.

• Teach staff proper care of cafe dishes and equipment. Reports any necessary replacements to the Cafe Manager.

Our flagship cafe is profitable and contributes to the sustainability of Ritual and our communities both locally and globally.

• See that the cafe operations (including coffee/goods/food ordering billing banking) are efficient so that the cafe can be profitable

• Oversee cashier functions including ensuring that items are rung up accurately that tax is charged appropriately and cash handling including monitoring over/short and deposits.

• Set ambitious but achievable goals for each quarter that fit into the outcomes for your position are in line with overall goals for the cafe and for Ritual.

• Begin to understand how to manage labor cost of goods and controllable expenses to contribute to a sustainable bottom line while making decisions in keeping with Rituals values.

• Plans administrative time effectively to complete all weekly tasks.

Ritual flagship cafe is clean beautiful and safe providing both employees and customers with a fun inclusive environment.

• Contribute ideas to keeping the café fun and fresh.

• Support teams systems and processes to ensure the cafe always runs smoothly in spite of inevitable surprises.

• Responds immediately to potentially hazardous situations and communicates them to the Cafe Manager.

• Facilitates repairs with vendors and communicates repairs to Cafe Manager and records repairs in log sheet. Provides for an inclusive work environment for customers and staff avoiding misgendering misidentifying or having exclusionary or inappropriate conversations and correcting these behaviors in others.

QUALIFICATIONS

1-2 years experience in food service

An approachable people-person with a high level of emotional intelligence patience

compassion and problem solving skills.

Excellent communication and teaching skills able to engage and inspire professional

growth.

Infectious love of coffee

Proficiency with Google Drive spreadsheets and general comfort with use of technology

Must be authorized to work in the United States. (Required)

EXPERIENCE

• Minimum 1 year experience in a customer service position

• Experience with soliciting and implementing feedback to improve performance

PHYSICAL REQUIREMENTS

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.

• Physical ability to stand reach lift bend kneel stoop climb walk crawl push and pull items weighing up to 20 pounds.

• Stand and move throughout the cafe/ office.

• Must be able to interact with customers for at least eight (8) hours per day and five (5) days per week.

• Add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percentage.

• Have consistent and reliable onsite attendance at the cafe/ office.

• Proficient interpersonal relations and communicative skills in English;

• Interpret and follow a variety of instructions and procedures furnished in English - written oral diagram or schedule form.

• Meet daily weekly monthly quarterly yearly and other deadlines consistently.

• Work under pressure with changing ambiguous priorities.

• Communicate effectively and promptly to clients vendors and employees of the organization.

• High level of manual dexterity to adeptly type and use computer equipment.

• Auditory and visual skills Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

• Ability to work overtime occasionally at the last minute.

• Occasional Travel may be required.

• Stand stationary in cafe throughout the shift for periods of time (up to 8 hours per day 5 days per week);

• Continuous physical activity including walking standing twisting sitting bending lifting reaching kneeling stooping crawling wiping climbing pushing and pulling items weighing 50 pounds for distances of up to 20 ft.;

• Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more;

• Be able to adeptly use restaurant equipment;

• Perform basic math and fractions to complete recipes;

• Understand and respond to staff and customer requests in a loud environment

COMPENSATION BENEFITS

Ritual Coffee strongly believes in investing in our people and our culture. We offer great benefits including subsidized medical insurance dental insurance and commuter benefits. All employees are eligible for paid time off paid sick days holidays (paid at time and a half) and a matching 401k plan. Starting wage is $33/hour for this position. Assistant Managers do not receive tips.

CLASSIFICATION & SUPERVISION

• This is a regular full time hourly non-exempt position 30-40 hours per week

• Assistant Managers are expected to work at least one weekend day

• Assistant Managers are supervised by the Cafe Manager

TO APPLY

Please upload your resume and a cover letter explaining why youd be a great Assistant Manager through our hiring portal at

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

We thank you for your interest in a career opportunity with Ritual Coffee. Due to high volume only those applicants selected for an interview will be contacted.

Ritual Coffee Roasters Inc is an EEO Employer - M/F/Protected Veteran Status

Required Experience:

Manager

Job Tags

Hourly pay, Full time, Work at office, Immediate start, Shift work

Similar Jobs