Job Description
Job role : Scrum Master / Agile Coach
Duration : 6-month contract with strong potential for full-time conversion
Location : Remote
Key Responsibilities:
- Lead Agile delivery across strategic technology initiatives.
- Facilitate sprint planning, daily standups, sprint reviews, retrospectives, backlog refinement, and release planning.
- Coach Scrum teams, Product Owners, stakeholders, and leadership on Agile principles and best practices.
- Remove impediments and proactively identify risks affecting project timelines, scope, quality, and delivery.
- Foster accountability, collaboration, transparency, and continuous improvement across teams.
- Help drive Agile maturity across multiple teams and departments.
- Lead Agile delivery efforts for CRM implementations, upgrades, integrations, enhancements, and optimization initiatives.
- Support technology projects involving member engagement platforms, digital banking, workflow automation, data management, enterprise applications, and systems integrations.
- Coordinate activities across developers, business analysts, architects, QA teams, vendors, Product Owners, and business stakeholders.
- Manage dependencies between technology workstreams and third-party vendors.
- Partner with business leaders to prioritize initiatives and align technology delivery with organizational objectives.
- Communicate status, risks, roadblocks, dependencies, and milestones to stakeholders and executive leadership.
- Bridge communication between technical and non-technical stakeholders.
- Support organizational change management and user adoption efforts.
- Monitor Agile metrics including velocity, sprint predictability, team capacity, and release readiness.
- Develop dashboards and reporting to provide visibility into delivery performance.
- Identify and recommend process improvements that increase delivery speed, quality, and stakeholder satisfaction.
Required Qualifications:
- 5+ years of experience as a Scrum Master, Agile Coach, or Agile Project Manager.
- Proven experience supporting technology-focused projects and Agile software/technology delivery teams.
- Experience supporting CRM-related projects, implementations, integrations, or platform enhancements.
- Strong understanding of Scrum, Kanban, SAFe, and broader Agile methodologies.
- Strong experience facilitating Agile ceremonies across distributed and cross-functional teams.
- Demonstrated ability to coach teams and improve Agile delivery practices.
- Strong communication, stakeholder management, facilitation, and conflict-resolution skills.
- Experience with Jira, Azure DevOps, Confluence, or similar Agile delivery tools.
- Bachelor's degree or equivalent professional experience.
Highly Preferred:
- Experience within Credit Unions, Banking, Financial Services, or FinTech.
- Experience supporting CRM platforms such as Microsoft Dynamics 365, Salesforce, HubSpot, or similar solutions.
- Knowledge of digital banking platforms, online account opening, loan origination systems, and member service technologies.
- Experience supporting third-party technology implementations and vendor relationships.
- CSM, PSM, SAFe Scrum Master, or equivalent Scrum certification.
- Agile Coaching certification is a plus.
Ideal Candidate:
- The strongest candidate will combine deep Scrum Master/Agile coaching expertise with hands-on technology delivery experience, particularly around CRM and digital transformation. Financial services, banking, or credit union experience is strongly preferred.
- The client needs someone who can independently drive Agile execution, remove barriers, improve team performance, and successfully coordinate complex technology initiatives-not simply facilitate Scrum ceremonies.
- This is a fast-moving opportunity with significant exposure across the organization and strong potential to convert to a full-time position.
Job Tags
Full time, Contract work, Remote work