Job Description

Wetake play seriously. Were looking for curious adventurers ready to find their party fueled by imaginationand driveto build whats never been built before. At Hasbro and Wizards of the Coast youll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy connection and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.

At Wizards of the Coast we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering and Dungeons & Dragons to our growing multiverse we continue to innovate and build new ways to foster friendship and connection. Thats where you come in!

About the Role:

Were looking for a thoughtful and detail-oriented Trust & Safety Analyst to help support and uphold the values of our Wizards Play Network (WPN) and Organized Play this role youll help ensure a positive safe and welcoming environment across our global community by working with partners and players to resolve concerns with care and consistency.

Youll manage a caseload of investigations communicate outcomes internally and to our community. You will collaborate with internal teams to promote transparency fairness and trust. By blending case management policy application and trust & safety principles youll play an important role in maintaining the integrity of our play spaces and supporting a healthy experience for our game communities.

Responsibilities:

• Conduct complex sensitive investigations end to end gathering evidence from internal systems and external context documenting findings and applying program rules with sound judgment.
• Communicate clearly with partners and players about policy outcomes maintaining professionalism in all interactions.
• Define and improve the processes and standards the broader team uses to manage inquiries investigations and communications with timely follow-through.
• Review partner-reported issues or concerns assess their impact and decide on resolution or escalation using discretion and care.
• Draw on internal systems and external context to build a well-rounded view of each case and set best practices in trust & safety for the team.
• Partner with leadership and cross-functional teams to ensure consistent and fair application of policies across all regions and scenarios and advise on program direction.

Preferred Qualifications

• Minimum of 3 years of experience in Trust and Safety investigations fraud analysis or a related field including ownership of programs or complex caseloads.
• Experience in conflict resolution and de-escalation including the hardest cases.
• Excellent critical thinking and investigative abilities.
• Strong empathy and communication skills especially in high-pressure or emotionally charged conversations.
• Demonstrated ability to work independently set priorities and manage competing demands in a high-volume environment.
• Experience defining policy process or standards is a strong plus.
• Familiarity with Wizards Play Network (WPN) policies is a strong plus.
• Knowledge of Magic: The Gathering or experience within the gaming/retail industry is highly desirable.
• Cultural awareness and/or work experience with regions such as Latin America or APAC is beneficial.

The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience skills location and market conditions. Additionally employees may be eligible for annual and long-term incentives as part of their overall compensation package.

Pay Range

$80200 - $91000 USD

Employees may be eligible for annual and long-term incentives as part of their overall compensation package depending on role location and eligibility. Benefits and programs may include:

• Health & Wellness
• Time Off to Recharge
• Financial Well-being
• Life & Family Support
• Volunteer and Community Initiatives
• Learning & Development
• Exclusive Perks

Please review our Applicant Privacy Notice to learn how we collect use and protect your personal information in connection with the application process.

Required Experience:

IC

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