Job Description
About the Role Join a collaborative, fast-paced team dedicated to helping members access essential healthcare and community services. In this mission-driven role, you will directly impact member health outcomes by supporting care coordination and driving preventive health initiatives. Key Responsibilities Member Outreach & Education: Conduct outbound calls and handle inbound inquiries to educate members on their health needs. Care Coordination: Assist in closing preventive care gaps (including well-child visits, postpartum care, A1C testing, and health screenings). Appointment Scheduling: Schedule provider appointments and coordinate follow-up activities, including connecting members with Social Determinants of Health (SDOH) resources. Real-Time Documentation: Accurately chart and perform data entry across multiple systems simultaneously while speaking with members. Requirements & Qualifications Experience: 1–2 years of related experience in healthcare customer service, member outreach, or community-based support. (Note: Standard call-center-only experience without relevant healthcare/customer service skills is not sufficient). Knowledge Base: Familiarity with medical/clinical environments, provider scheduling, and community resources. Technical Skills: Tech-savvy with prior remote work experience and the ability to navigate multiple databases seamlessly. Soft Skills: Highly adaptable and reliable with written and verbal communication skills. Must be able to build rapport quickly. Work History: Demonstrated job longevity and reliability (if listing previous contract roles, please indicate if the contract was successfully completed). Work Environment & Expectations Remote Setup: Must maintain a professional remote work environment with appropriate work attire.| Video Requirements: Cameras are required to be ON for most meetings. Performance Metrics: Success is measured through productivity, quality of documentation, member engagement, and the achievement of outreach goals
salary: $20 - $23 per hour
shift: First
work hours: 7 AM - 5:30 PM
education: High School
Responsibilities
Member Outreach & Education: Conduct outbound calls and handle inbound inquiries to educate members on their health needs.
Care Coordination: Assist in closing preventive care gaps (including well-child visits, postpartum care, A1C testing, and health screenings).
Appointment Scheduling: Schedule provider appointments and coordinate follow-up activities, including connecting members with Social Determinants of Health (SDOH) resources.
Real-Time Documentation: Accurately chart and perform data entry across multiple systems simultaneously while speaking with members
Skills
- Outbound call
- data entry
- Appointment scheduling
Qualifications
- Years of experience: 1 year
- Experience level: Experienced
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Tags
Hourly pay, Permanent employment, Contract work, Temporary work, Work experience placement, Shift work